Front Desk Supervisor Courtyard by Marriott

Company: Courtyard by Marriott Seattle/Bellevue Downtown
Location: Bellevue
Posted on: May 25, 2023

Job Description:

Our companyThe Courtyard by Marriott Bellevue Downtown is looking for a full time Front desk Supervisor to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.Mission StatementIt is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.Advancement OpportunitiesWe strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.The detailsSalary:$23.00 per hourLocation: 11010 NE 8 th St. Bellevue, WA mute/Transportation: We are located just 1 block from the bus transit station and future Link Light rail station and offer a discounted annual ORCA pass. If you prefer to drive, we offer free parking to all of our employees in our underground garage.Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D.We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.We offer Marriott employee room rates as well as Marriott friends and family room rates that can be used based on availability at any Marriott location worldwide.Work shifts: The hotel is a 24/7 operation so there are many shifts available to work that can align with your personal life.ResponsibilitiesThe daily job duties -Supervises and coordinates the activity of the front desk staff daily to ensure productivity of the team and that all tasks are completed timely and accurately. -Always provides the highest quality of service to the customer and monitors each staff members ability to satisfy the guest needs -Ensures that all associates are trained on Marriott Bonvoy, Shaping service, and all standards and procedures pertaining to the associates position -Monitors, coaches, and evaluates all guest service representatives and night auditors -Completes payroll for the department, as well as inspects punch edits daily and fixes any missed punches with the associate -Provides coverage for all reporting positions, Night Audit & GSR, when necessary -Coordinates and creates schedules weekly based on the occupancy forecast -Responsible for ordering for the department and guest needs -Inspects and participates in guests'' check-in''s and check-out''s efficiently and in a friendly and professional manner -Acts as manager on duty and is responsible for the operation of the hotel when necessary -Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction -Have a thorough understanding of all audits and responsibilities in the department to ensure that these standards are carried out in the department -Assists in blocking reservations and prepares for group arrivals and departures -Ensure that every effort is made to attain the best possible average room rate and room occupancy -Ensure that very crisp conduct and language is utilized to ensure our gests experience attentive behaviors.

Keywords: Courtyard by Marriott Seattle/Bellevue Downtown, Bellevue , Front Desk Supervisor Courtyard by Marriott, Other , Bellevue, Washington