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Business Analyst, Agency Services Ops

Company: Symetra
Location: Bellevue
Posted on: January 10, 2021

Job Description:

Symetra has an exciting opportunity to join our Service & Operations team as a Business Analyst!About the roleThis role will help our Agency Services Operations team in building reports, analyzing data, developing audits, analyzing system defects, maintaining commission tools, and process improvements related to the following: strategic Insurance Marketing Organization (IMO) expansion, product changes, commission rate changes, name changes, onboarding set up, hierarchy moves, advisories and more. A person who will be successful in this role is comfortable with data analysis, learning new technologies, and is proficient in Microsoft Office Suite. There will be a number of internal tools to learn as well, but experience in SQL is a plus.What you will do* Business Analysis Planning and Monitoring* Requirements Management and Communications* Elicitation* Enterprise Analysis* Requirements Analysis* Solution Assessment* Process Analysis* User AcceptanceWhat we offer youWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better-both at work and at home.* Flexible work program and telecommute arrangements* Wellness program offering employees a variety of resources crafted to assist you in reaching and maintaining your optimum health* Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%* Paid time away including vacation and sick time, flex days and ten paid holidays* Give back to your community and double your impact through our company matching* Want more details? Check out our Symetra Benefits Overviewopens a pdf fileWho you are* Bachelor's degree or equivalent experience; degree in Business and Insurance or Financial Services Industry experience, preferred.* Minimum of 2 years of experience in a Business Analyst role with a demonstrated ability to use basic analytical techniques proficiently* Strong Microsoft Office Suite experience; SQL experience and some data analysis and data mining experiences are a plus* Analytical thinker and problem solver* Able to take basic abstract and ambiguous information and organize into meaningful facts for business partners to understand* General understanding of how a system change may affect the whole system itself and some of the downstream systems, interfaces, workflow and processes* Able to identify basic problems and solution to solve those existing problems; able to come up with new ideas to solve simple problems* Business Knowledge; understanding of business environment, operations, process and practices relating to basic business functions and operations, organization structure, regulatory, compliance and governance frameworks* Understanding of company products and business model* Basic understanding of how products are supported by multiple systems* Outstanding communication skills; excellent oral and written communication skills with the ability to adjust according to the audience* Able to facilitate small group sessions ensuring success through preparation and attention to detail* Strong relationship building skills with a passion for collaboration* Quick learner; able to learn new software and systems in order to gain knowledge of how they work and are used by customersWe empower inclusionAt Symetra, we embrace and celebrate diverse experiences, identities and perspectives, because lifting each other up fuels thought and creates a stronger, more innovative company. Learn more here.In a complex industry, we strive for clarity.Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.For more information about our careers visit www.symetra.com/careers.#LI-AF1

Keywords: Symetra, Bellevue , Business Analyst, Agency Services Ops, Professions , Bellevue, Washington

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