Senior Production Support Analyst
Company: Softova Inc
Location: Bellevue
Posted on: February 21, 2021
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Job Description:
Role: Senior Production Support Analyst Location:
WATechnical/Functional Skills 6+ Years of Work Experience in
Production Support/Application MonitoringExperienced in application
support and maintenance of web applications hosted on
cloudExperience with Incident, Problem and Release ManagementITIL
certified is preferredBasic understanding of cloud
technologiesExperience with monitoring tools like App Dynamics,
Splunk, ContentSquare/ClickTale, Adobe Analytics etc.,Good
communication skills & ability to work with multiple teams and
react quickly when identify for issuesWilling to work in shifts and
weekendsExperience Required 8+ yearsMonitoring and Analysis
customer experience and performance/stability of the systems using
various ToolsCreating dashboards and alertsHandle Order
investigations and/or customer escalationsSupport Managers and
Directors with the data about the issues related to API and/or
customer experienceSending Hourly, Daily reports of WEB and mobile
APP trends to all Managers, Directors and other key teams
Generating daily, weekly reports and analyzing system
performancesSales APIs and Sales user experience trends - provided
by Dice
Keywords: Softova Inc, Bellevue , Senior Production Support Analyst, Professions , Bellevue, Washington
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