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After Hours Maintenance Call Center Representative

Company: UDR
Location: Bellevue
Posted on: January 15, 2022

Job Description:

UDR, Inc. is currently hiring for a After Hours Maintenance Call Center Technician to join our team at our office in Bellevue , WA.Schedule available below:Wednesday Sunday, 10PM PST 7AM PST. Monday and Tuesday off. GENERAL SUMMARY OF DUTIES: Position provides after-hours maintenance customer service to residents of a UDR community, specific to emergency service issues. The incumbent may receive incoming calls from multiple communities residents and will be responsible for diagnosing and/or troubleshooting service issues, determining the priority and urgency of the issue in areas such as HVAC, boiler systems, electrical, plumbing, and appliances. Position will be held to high standards of exemplary customer service and will be accountable for communication between residents and on-site teams to ensure best guest experience possible.ESSENTIAL FUNCTIONS: 1.Respond to resident calls for emergency maintenance by asking appropriate questions to understand and/or troubleshoot severity of issue being reported.2.Follow designated flow charts to determine what qualifies as an emergency.3.Direct resident on how to resolve issues as a self-service item whenever appropriate and possible.4.Determine which vendor, if any, will be contacted to resolve the service problem being reported.5.Act as a liaison for UDR to contact responsible and appropriate service vendor to arrange for their deployment to community. 6.Track any billable time.7.Submit all corresponding service requests and communicate related information to the community.8.Identify and clearly communicate to the resident the service work that will need to be completed by the site team during normal business hours.9.Submit service requests for any calls that were determined not to be an emergency in the property management and service software as needed. 10.Schedule PM tasks such as backflow testing, Boiler maintenance, etc. for assigned communities11.Schedule and create POs for vender related services.12.Audit service requests and invoices.13.Provide exemplary customer service to both internal and external customers. 14.Identify strategic opportunities to enhance customer service experience and streamline process.15.Perform other duties as assigned or as necessary.EDUCATION AND EXPERIENCE: 1.High School Diploma or its equivalent required.2.Technical or vocational certificate and or degree preferred.3.Minimum three to five years of relevant experience in building and mechanical maintenance, including plumbing, electrical, appliance repair, painting and drywall.4.Minimum two years previous demonstrated customer service experience required. 5.Customer relationship development experience is required. 6.On-site property management experience is a plus. 7.Bilingual preferred.8.Must have and maintain a valid drivers license unless otherwise noted.Career Development and Advancement:We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We are proud to announce the promotion of 228 employees in 2020, thats an average of 19 associates promoted per month. We believe our employees are the organization's most important asset.Exceptional Benefits:We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.About UDR, Inc.UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! UDR Inc. is an Equal Employment Opportunity Employer.Additional Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Supplemental Term Life Insurance Voluntary Cancer Insurance Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match

Keywords: UDR, Bellevue , After Hours Maintenance Call Center Representative, Professions , Bellevue, Washington

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