Korean Bilingual IT Helpdesk / Bellevue, WA / Logistics
Company: BTI Solutions
Location: Bellevue
Posted on: May 12, 2022
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Job Description:
BTI Solutions offers a competitive benefits package that
includes: Medical, Dental, Vision, Life insurance, 401K, Sick
Leaves, and more. Description ---Serving as initial point of
contact for telephone and e-mail inquiries for internal
applications, hardware, printers and remote technology ---Logging,
categorizing and actioning all incoming ticket activity in the
Helpdesk Desk application ---Following up on any outstanding issues
with customers regarding status and closure of incidents/requests
---Manage user accounts updates, password resets ---Troubleshooting
and resolve all hardware, software and network problems ---Escalate
issues to second and third level support teams ---Document
procedures, FAQs, and inventory of assets ---Must be willing to
travel up to 10% of time Requirements ---Strong working knowledge
of core applications including Windows/Mac OS, Microsoft Office,
Imaging Software, and Active Directory ---Experience with Helpdesk
ticket tracking software and knowledge of remote desktop support
tools ---Excellent problem-solving, communication and interpersonal
skills ---Advanced Mac experience and skills ---Associates degree
or higher with at least 5 years of Corporate Help Desk or
PC/Network Technician experience, or the equivalent combination of
education and/or experience ---Knowledge of Windows XP/7, Mac OS,
Office 2007/2010/2013, PC hardware, Remote Support and VPN BTI
Solutions, Inc. is an Equal Opportunity Employer M/F/D/V. BTI
Recruiting Team recruiting@btisolutions.com BTI Solutions 801 E
Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
Keywords: BTI Solutions, Bellevue , Korean Bilingual IT Helpdesk / Bellevue, WA / Logistics, Professions , Bellevue, Washington
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