Korean Bilingual IT Helpdesk / Bellevue, WA / Logistics

Company: BTI Solutions
Location: Bellevue
Posted on: May 12, 2022

Job Description:

BTI Solutions offers a competitive benefits package that includes: Medical, Dental, Vision, Life insurance, 401K, Sick Leaves, and more. Description ---Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology ---Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application ---Following up on any outstanding issues with customers regarding status and closure of incidents/requests ---Manage user accounts updates, password resets ---Troubleshooting and resolve all hardware, software and network problems ---Escalate issues to second and third level support teams ---Document procedures, FAQs, and inventory of assets ---Must be willing to travel up to 10% of time Requirements ---Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory ---Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools ---Excellent problem-solving, communication and interpersonal skills ---Advanced Mac experience and skills ---Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience ---Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN BTI Solutions, Inc. is an Equal Opportunity Employer M/F/D/V. BTI Recruiting Team recruiting@btisolutions.com BTI Solutions 801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA Office:+1-972-992-0030, Fax:+1-972-992-0050

Keywords: BTI Solutions, Bellevue , Korean Bilingual IT Helpdesk / Bellevue, WA / Logistics, Professions , Bellevue, Washington