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Senior Program Manager, Transportation Analytics

Company: Chewy, Inc.
Location: Bellevue
Posted on: May 14, 2022

Job Description:

Our Opportunity:
Chewy is looking for an experienced Senior Program Manager -to help manage the Transportation Operation processes and performance. This role includes working cross-functionally with network planning, FC Operations, middle-mile and small parcel carriers to drive continuous optimization within our fulfillment network. You will use quantitative and qualitative data to uncover key insights that drive network strategy and enhancements. - The ideal candidate has shown success in diving deep, attention to detail, and continuous improvement. -
What You'll Do:

  • Develop input based KPI's and goals to deliver clear actions to improve cost, service, and operational efficiency outcomes
  • Utilize data to identify opportunities to improve cost, service, and operational efficiency, transform those insights into clear actions, and drive alignment to implement and improve customer experience.
  • Work with transportation and operations to bridge and prioritize technology gaps and improve customer experience
  • Deliver bridging for KPI misses and action plans to close gaps.
  • Exhibit a strong sense of ownership, bias for action, and communication skills; be willing to roll up your sleeves to get the job done.
  • Have a passion for delivering an industry leading customer experience.
  • Monitor performance of your program(s) and measure impact of enhancements; communicate impact clearly across the organization and use to drive prioritization.
  • Position may require travel

    What You'll Need:

    • Bachelor's degree and 6+ years' experience in eCommerce, Transportation or Operations
    • Monitor and improve the performance of the network by following and driving performance with existing metrics
    • Cross-functional experience
    • Support process improvements in warehousing and transportation operations with analytics
    • Ability to multi-task and work well within a dynamic, fast-paced organization
    • Strong written, verbal, interpersonal skills, and a positive, people-oriented, attitude.
    • Excellent analytical skills with demonstrated experience turning data into actionable insights
    • Self-motivated, high energy, proactive and possess problem solving skills
    • Advanced knowledge of MS Excel, SQL and Tableau. Knowing Python is a plus.
      Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
      If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact . -
      To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: -).

Keywords: Chewy, Inc., Bellevue , Senior Program Manager, Transportation Analytics, Professions , Bellevue, Washington

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