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Customer Success Consultant, Augmented Reality and Industrial Internet of Things

Company: Rockwell Automation
Location: Bellevue
Posted on: November 20, 2022

Job Description:

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Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!Job DescriptionYou will work on the Customer Success team, providing technical assistance to Customer Success Managers, Rockwell Customers, and other internal resources. You will report to the Team Lead of Customer Success Consultants.Your Responsibilities:

  • Consult with customers on the application and adoption of augmented reality and IIoT solutions, providing architectural guidance and best practices to maximize usage
  • Understand plant floor connectivity solutions for data collection and dashboarding
  • Translate competitive solutions into a RA solution that meets or exceeds customer's expectations.
  • Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills.
  • Collaborate with peer roles in defining sales and delivery handoff motions
  • Cooperate with Customer Success Managers and Account Managers in promoting RA and Partner AR/IoT solutions to existing customers with presentations and/or demonstrations.
  • Shares industry knowledge of customers based on their key drivers at the appropriate role level with new and existing customers
  • Keep sales and customer relationship management data up to date in local agreed upon tools such as SFA and Gainsight, optimizing by using these tools consistently
  • The Essentials - You Will Have:
    • Bachelor's degree
    • Ability to travel 30-40% of the time
    • Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
    • The Preferred - You Might Also Have:
      • Bachelor's Degree in engineering / technical related field
      • Deep knowledge and working expertise in Augmented Reality, Industrial Internet of Things, and Overall Equipment Effectiveness solutions
      • Ability to map technical solutions to customer outcomes and business value
      • Strong solution and application expertise, and related demonstrated sales experience
      • 5+ years of customer facing roles in technical sales or project delivery
      • Working knowledge of TSIA LAER model
      • Products: PTC Vuforia Expert Capture / Instruct / Chalk, PTC ThingWorx, PTC Kepware, FactoryTalk Analytics, DataView, Edge Gateway, FT Linx, Microsoft HoloLens, HMT Realwear
      • Technical skills: Java, HTML, MQTT, SQL and relational databases, time-series data stores, Windows server, Microsoft Azure
      • Working understanding of networking and data center concepts
      • Automation and Industrial Control Systems experience (PLC, PAC, DCS, HMI)"This position is part of a job family. Experience will be the determining factor for position level and compensation".#LI-AA1What We Offer:
        • Health Insurance including Medical, Dental and Vision
        • 401k
        • Paid Time off
        • Parental and Caregiver Leave
        • Employee Assistance Program (EAP) and company-sponsored access to Calm app
        • Health management program
        • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
        • To learn more about our benefits package, please visit at www.raquickfind.com.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.We are an Equal Opportunity Employer including disability and veterans.If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Keywords: Rockwell Automation, Bellevue , Customer Success Consultant, Augmented Reality and Industrial Internet of Things, Professions , Bellevue, Washington

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