-Responds in a courteous and timely manner to all guests'
questions, complaints or requests.
-Performs maintenance and repair work on the interior and exterior
of building, hotel rooms and contents, laundry and
kitchen/refrigeration equipment, lighting, heating/air conditioning
(HVAC) ventilation, water treatment systems and swimming pools.
-Schedules and/or performs Preventative Maintenance Program and
follows and enforces procedures that ensure the security of
inventory such as tools, supplies, equipment, furniture,
-Replenish supplies and inventory in a timely and efficient manner,
minimizing waste and ensuring that equipment is prepared and
operational for the next shift.
-Monitors work order volume and prioritizes assignments for team as
-Inspects work assignments to ensure that work is completed in a
timely manner and within specifications.
-Supervises shift operations including staff scheduling, training
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties of
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work
-Looks for ways to improve and promote quality.
-Applies feedback to improve performance.
-Work is accurate, thorough, and neat.
Associate demonstrates acceptable PRODUCTIVITY standards
-Meets or exceed productivity standards.
-Assists staff in achieving their personal productivity
Associate demonstrates SAFETY AND SECURITY measures
-Observes, adheres to safety and security procedures, promoting a
safe work environment.
-Provides proper safety and security training to staff.
-Practices and enforces proper safety techniques.
Associate demonstrates INITIATIVE
-Seeks out new assignments and assumes additional duties when
-Undertakes self-development activities.
-Includes appropriate people in decision-making.
Associate demonstrates effective TEAMWORK
-Contributes to building a positive team spirit.
-Works effectively with other departments to accomplish goals.
Associate demonstrates effective CUSTOMER SERVICE SKILLS
-Manages difficult or emotional customer situations.
-Demonstrates the desire and ability to provide high quality
service to both internal and external customers.
Associate demonstrates effective SUPERVISING skills
-Makes self available to staff to answer questions and provide
-Delegates work assignments and follows up to ensure
-Develops staff so that successful customer service scores are
Associate demonstrates clear and effective ORAL / WRITTEN
-Able to communicate effectively with staff and other
-Practices attentive and active listening with all employees.
-Able to read and interpret written information
Associate demonstrates ACCOUNTABILITY for their job performance
-Performs work with little or no supervision; works
-Takes responsibility for own actions.
-Follows instructions and responds to management direction.