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Helpdesk Technician

Company: VOLT Management
Location: Bellevue
Posted on: May 31, 2024

Job Description:

Volt is immediately hiring for a Helpdesk Technician As a Helpdesk Technician you will: Be joining the IT team in a Microsoft-centric infrastructure. The position will involve assisting users and external contractors with setup and troubleshooting of desktop applications and technologies, including desktop computers, laptops, monitors, phones, printers and like office equipment. Candidate must be experienced and able to work in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service. Additional work designated will be primarily determined based on level of experience, areas of interest, and strengths in background and work history. Responsibilities --- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution --- Active Directory Account maintenance --- Managing access to internal and external collaboration spaces --- PC Lifecycle Management --- Conference Room Support --- Inventory Receiving, & Tracking --- Fulfill software requests --- Printer management --- Business travel support --- Demonstrate and assist with remote access to resources --- Support users at remote sites and Everett Lab --- Assisting with onboarded as assigned This is a full time contingent opportunity. Key Qualities --- Communicate openly and display respect and a desire to foster teamwork. --- Able to quickly learn and implement new concepts --- Calm in stressful situations and able to think through those situations to find the best outcome --- Customer service ability and interpersonal skills --- Organizational skills --- Proactive on finding areas within our process that can be improved and making these suggestions to the team * Highly adaptable with problem solving Areas for development include --- Supporting customers and clients both in person and remotely --- Rapid deployment imaging technologies MDT and SCCM --- Windows 10 in a domain-managed environment --- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them --- A general understanding of modern Information Security principles and practices --- Experience with a commercial ticketing system JIRA --- An understanding of desktop and laptop hardware Pay Rate: $25.00 - $35.000 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protec

Keywords: VOLT Management, Bellevue , Helpdesk Technician, Professions , Bellevue, Washington

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