Inside Sales Associate

Company: The Coca-Cola Company
Location: Bellevue
Posted on: January 13, 2021

Job Description:

Position Overview:The Inside Sales Associate (ISA) position is a business to business sales role with a primary focus on servicing existing customer accounts through product and marketing opportunities. A successful ISA develops a partnership with our internal and external customers to help maintain and grow the competitive position of Coca-Cola. As an Inside Sales Associate at Coca-Cola, you will have the exciting opportunity to help drive revenue growth and customer loyalty for the number one beverage brand in the world.Key Responsibilities:* Build relationships with key decision makers to develop trust in executing mutually beneficial initiatives and sales programs via phone and email for zone and key account customers* Conduct regular business reviews with customers to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.* Gather and analyze customer beverage sales data (e.g., brand package, cup set, package mix, pricing) to determine beverage category needs, facilitate marketplace analysis and determine operational needs* Identify opportunities consistent with the objectives, priorities and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).* Develop customer call strategies to interact with buyers (coaches, gatekeepers) to gain access to senior level buyers.* Build business plans and solutions with the customer using information collected during the account discovery process.* Consult with customer on brand/package/price strategies to ensure all customer opportunities are being explored.* Receive telephone calls and communications from customers in order to drive sales, solve customer problems and or requests.* Coordinate implementation of agreed upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.* Participate in contract negotiations/re-negotiations with customer and Coca-Cola System to formalize the agreement.* Manage customer marketing reimbursements and local store funding programs to drive business results.* Analyze potential competitive market or account activities and develop business solutions to meet market conditions (e.g., pricing, equipment and marketing programs)* Accurately capture customer interactions through current CRM systems.* Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.* Achieve all key performance metrics.* Provide feedback to PS Team leadership on potential opportunities to improve individual and team performance.* Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within CCNA.Requirements:* Bachelor's Degree Required* 1+ years frontline sales experience required* Experience in effectively communicating with and influencing customers.* Proven ability to problem solve and provide viable solutions based on customer and company needs.* Proven ability to provide quality Customer Service* Strong verbal and written communication skills.* Effective collaborating skills.* Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.* Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.* Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions* Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.* Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.* Computer Capability: Ability to use information tools (i.e., Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, Salesforce, Genesys, Microsoft Outlook Applications) to obtain the needed information to evaluate performance and access relevant data.Additional Activities/Responsibilities Can Include:Contract negotiationsWork with CAT team, Finance and other cross functional teams to execute new and renegotiated contractsSelling, processing and installing CCFSResolving service issues with up to $200 creditFace to face customer interactions in conferences, meetings and site visitsApproving reimbursements and resolving customer's issuesAuthorizing account transfer requestsParticipate in and lead Zone and Account Team meetingsThe need to flex the work week to over 40 hours to accomplish tasks at hand like completing documentation, taking customer calls and/or participating on account team calls after normal hoursBuild customer presentationsProject lead on critical account team initiativesPotential travel to customer events, training and sales conferencesOur Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Keywords: The Coca-Cola Company, Bellevue , Inside Sales Associate, Sales , Bellevue, Washington