Inside Sales Manager

Company: Chewy, Inc.
Location: Bellevue
Posted on: May 12, 2022

Job Description:

Our Opportunity:
Chewy's mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, making it easier to keep pets of all shapes and sizes leading healthy, happy lives.
As part of this mission, Chewy Health is seeking an Inside Sales Manager to join our Healthcare team in Bellevue, WA. Chewy Health is revolutionizing how practice management is done within the Veterinarian community through various software offerings. This is a tremendous opportunity to make a meaningful impact for both clinic staff and pet parents. The Inside Sales Manager's responsibilities include growing and managing a team of Inside Sales Representatives focused on selling, onboarding, and supporting these programs. You will track the team's daily, weekly, and annual metrics on performance and sales goals. This role will also be responsible for keeping compliance with Chewy's CRM system, provide ongoing professional development opportunities for the Inside Sales staff, motivating to achieve sales targets, and developing an effective step-by-step process of nurturing leads and closing sales. You should also be able to utilize market analysis tools to determine customer behavior, market trends, and competitor activity.
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What You'll Do:

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• Coaching, recruiting, training, and supervising members of the Inside Sales team.
  
• Monitor, analyze and manage quality, activity, and compliance metrics across the Inside Sales team to ensure that we are effectively managing our sales pipeline.
  
• Evaluate current sales practices and procedures to determine whether they are effective in generating sales and implementing improvements as needed.
  
• Work closely with Sales, Onboarding, Operations, Customer Success and Customer Service to ensure a positive customer experience. Be a veterinarian and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the client experience.
  
• Think big and innovate to find new and novel ways to increase interest and engagement with prospects.
  
• Be a trusted advisor; sharing best practices, identifying growth opportunities, and evaluating and analyzing customer needs.
  
• Build an open-communication culture inside your team.
  
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  What You'll Need:
  
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  • 5+ years of sales experience in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C) with 3+ years in a people leadership capacity; experience in the veterinary or healthcare industries preferred.
    
  • Expertise in building and managing strategic and high value customer relationships and growing partnerships.
    
  • History of implementing processes, methodologies, programs and/or frameworks for increasing sales.
    
  • Demonstrated ability to meet and exceed KPIs and results in a high growth, fast paced environment.
    
  • Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.).
    
  • Track record of taking ownership and driving results in a data-driven, fast-paced environment.
    
  • Excellent written and verbal communication skills.
    
  • Position requires some travel (10-25%).
    
  • Bachelor's degree or equivalent experience required.
    
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    Bonus (if applicable):
    
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    • Experience in veterinary or pharmaceutical industry.
      Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
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      If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact . -
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Keywords: Chewy, Inc., Bellevue , Inside Sales Manager, Sales , Bellevue, Washington