Select Benefits - Customer Service Representative - Remote

Company: Symetra
Location: Bellevue
Posted on: June 24, 2022

Job Description:

Job DescriptionSymetra has an exciting opportunity to join our team as a Select Benefits - Customer Service Representative!About the roleAs a Select Benefits (SB) - Customer Service Representative (CSR) you will be on the front line in helping Symetra to deliver on its Core Values and provide the BEST customer service. You will give our customers timely, accurate, and customer-focused benefit and claim information for all the products administered by Symetra Select Benefit, including SB Medical, Accident, Critical Illness, Rx, Dental, Vision, and MEC products. As a member of the SB Customer Service Team, you will support your teammates through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. What you will doProvide customers with timely, accurate, and customer-focused benefit and claim informationSolicit and enter the information needed to enter and process claims accurately and in a timely mannerRecord summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the userIssue timely and accurate claim acknowledgement correspondenceProcess incoming documents with high coding integrity and distribute immediately.Remain fully aligned with operational standardsMeet or exceed call center operational metricsEnter incoming claim information with high degree of accuracy, meeting or exceeding established metricsPerform other tasks requested by managementWhy Work at SymetraHere's what some of our employees have to say about why they work at Symetra:"Symetra is a great place if you are looking for the opportunity to contribute, to grow, to be seen and valued." Vernell K. - Auditor"If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company.Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!"Cindy G. - Program ManagerWhat we offer youBenefits and PerksWe don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.Flexible full-time or hybrid telecommuting arrangementsPlan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%Paid time away including vacation and sick time, flex days and ten paid holidaysGive back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits OverviewCompensationHourly Range: $20.00-$25.51 plus eligibility for annual bonus program RequirementsYour experience and skillsHigh School Diploma required; college or equivalent work experience preferredSix to twelve months of customer service experienceSuperior verbal and proficient writing skillsWell versed in Microsoft Office (especially Excel) and other software applicationsComfortable using and manipulating Adobe documents Able to multi-task and prioritizeMaintain a high level of attention to detailPerform well under pressureExperienced in a call center environment and using telephony-related production toolsPossess or actively pursuing industry professional designations (e.g., CIAC, ACS, etc.) is a plusAble to speak multiple languages (e.g., Spanish) is a plusWe empower inclusionAt Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.In a complex industry, we strive for clarity. Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.For more information about our careers visit www.symetra.com/careers.Work AuthorizationEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.#LI-NW1#LI-Remote

Keywords: Symetra, Bellevue , Select Benefits - Customer Service Representative - Remote, Sales , Bellevue, Washington