Guest Service Agent
Company: Marriott International Inc
Location: Bellevue
Posted on: September 15, 2023
|
|
Job Description:
Additional Information Pay: $23.08 per hour + Benefits
Job Number 23079422
Job Category Rooms & Guest Services Operations
Location W Bellevue, 10455 NE 5th Place, Bellevue, Washington,
United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY Answer, record, and process all guest requests,
questions, or concerns via telephone, email, chat, and mobile
communication devices. Operate telephone switchboard, process guest
requests for wake-up calls, and connecting and directing calls to
the appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of
interest. May process room service orders, answer questions on menu
selection and record transactions in point-of-sale system. Assist
guests with accessing internet and guestroom entertainment. Follow
all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, and support team to
reach common goals. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of
formats; stand, sit, or walk for an extended period of time or for
an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. The pay range for this position is $23.08 to $23.08
per hour. This position offers coverage for medical, dental,
vision, health care flexible spending account, dependent care
flexible spending account, life insurance, disability insurance,
accident insurance, adoption expense reimbursements, paid parental
leave, educational assistance, 401(k) plan, stock purchase plan,
discounts at Marriott properties, commuter benefits, employee
assistance plan, and childcare discounts. Benefits are subject to
terms and conditions, which may include rules regarding
eligibility, enrollment, waiting period, contribution, benefit
limits, election changes, benefit exclusions, and others. Employees
will accrue 0.03847 hour for every hour worked to be used toward
PTO/Vacation/Holiday/Sick. Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. -Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
Boldly coloring outside the lines of luxury, W turns the
traditional notion of the extravagant hotel on its head. Our
irreverent attitude and taste for excess redefine revelry for the
modern jet set. Our guests have a lust for a life less ordinary
that drives them to demand more, experience it all, and hit
repeat.
We share our guests' passions, providing insider access to what's
new and what's next. Moderation is not in our vocabulary and we
know that lust for life demands more, not less. W guests soak it in
and live each day with a mantra: Detox.Retox.Repeat. If you're
ready to create the energetic W scene that is magnetic to everyday
disruptors around the world, then we invite you to explore a career
with W Hotels.
Keywords: Marriott International Inc, Bellevue , Guest Service Agent, Sales , Bellevue, Washington
Click
here to apply!
|